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| You've added a reimbursement payment method. Customer Support has refunded the buyer and charged your payment method for reimbursement. |
23 Dec, 2011 at 12:29 |
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Reimbursement summary:
The refund amount has been paid in full.
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| 20-Dec-11 |
Reimbursement amount due to eBay |
£202.00 |
| 23-Dec-11 |
PayPal payment |
-£202.00 |
Outstanding amount for this case£0.00
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| Customer Support has refunded the buyer and the case is closed. You must now reimburse eBay for this refund. |
20 Dec, 2011 at 19:54 |
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Customer Support comments:
The buyer claimed that the item doesn't match its description.
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eBay's refund to the buyer:
Refund amount to threadneedle-st: £202.00
Refund date: 20 Dec, 2011
Transaction number: 0
Reason for refund: Item not as described
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Reimbursement summary:
You still owe a reimbursement amount of £202.00 for this case.
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Transaction information:
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| The buyer has provided tracking information and the item is on its way back to you. |
19 Dec, 2011 at 16:16 |
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| Customer Support has made a final decision and has asked the buyer to return the item to you for a full refund. |
15 Dec, 2011 at 23:17 |
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Final decision:
This case was decided in the buyer's favour.
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Customer Support comments:
For more information about this case, please refer to the email we sent you.
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| The buyer has escalated the case to Customer Support. |
15 Dec, 2011 at 18:30 |
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| The buyer has responded to you. |
13 Dec, 2011 at 13:58 |
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Buyer's message:
"hello, you sold the item USED IN WORKING ORDER. CHECKED BY SERVICE STATION.This tuner has been to an engineer he says it has a microprocesser fault, it has no damage from shipping, IF you sell items not working you sell them spares or repair, when you sell good condition it needs to work, this does not work and i want refund, if not from you then i will claim from paypal. regards "
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| You have responded to the buyer. |
13 Dec, 2011 at 11:46 |
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Your message to the buyer:
" Hi again, The tuner worked well at my home for sure. The parcel was well packed. At the ebay I described "I pack the item carefully for shipping but I can not take the responsibility for eventually damages. I also cannot provide BUY-BACK(!), replacement or deterioration. Please bid only in case you accept these conditions. THE SELLING WAS CONSIDERED WITH THESE CONDITIONS. Look at my positive feedbacks as well!" , so I will not pay refund at all. People should bid to concern by this, so the item in that case is cheaper can be as usual... It means for the accidents by transporting I cannot take any resposibility, NO REFUND BACK. ITEM HAS WORKED BY ME WELL, AT THE SENDING. Best Regards,"
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| The buyer has responded to you. |
07 Dec, 2011 at 18:55 |
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Buyer's message:
"you sold the item as checked by service station and in good working order, this tuner has a microproseser fault, not damaged in transport. when you sell used item it has to work. if you sell item spares or repair then it does not have to work. you sold this used."
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| You have responded to the buyer. |
07 Dec, 2011 at 18:47 |
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Your message to the buyer:
"Hi! The tuner worked well at my home for sure. The parcel was well packed. At the ebay I described "I pack the item carefully for shipping but I can not take the responsibility for eventually damages. I also can not provide buy-back, replacement or deterioration. Please bid only in case you accept these conditions. Look at my positive feedbacks as well!" , so I will not pay refund at all. People should bid to concern by this, so the item in that case is cheaper can be as usual... It means sorry but for the accidents by transporting I cannot take any resposibility. Best Regards,"
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| The buyer has responded to you. |
07 Dec, 2011 at 15:33 |
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Buyer's message:
"hi, the cost of repair to the tuner is 75gbp i am prepared to do this if you send a refund, thank you "
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| The buyer opened a case: Item doesn't match the description |
07 Dec, 2011 at 15:20 |
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Details provided by the buyer:
The buyer said the item doesn't match your description
The buyer has tried contacting you
The buyer paid on 22 Nov, 2011
More comments: i dont seem to be getting any were, 3 emails sent to seller.
The best time to reach the buyer is at 'any time'.
The item is damaged
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Additional information:
"the tuner is not usable it continuously keeps turning it self off. iv taken it to a engineer he says it has a microprocessor fault, and would cost 75gbp to repair,im willing to accept 75gbp refund and get it repaired.or full refund and return the item."
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The buyer wanted:
The buyer prefers to return the item in exchange for a full refund.
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Transaction information:
A temporary hold has been placed on the funds associated with this transaction whilst you and the buyer work to resolve this case. View PayPal transaction |
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